System Service and Training

Superior systems supported by exceptional services and expert training

Protect your capital investment and maximize system performance and reliability. A team of factory trained service engineers and customer support specialists know how the Millipore system you have works and how to keep it running at peak performance.

Compliance is also easier with Access system support services. Our engineers are familiar with FDA/EMEA regulatory requirements and provide the necessary documentations for certification of preventative maintenance procedures, parts replacement and repair.

Service agreements are available to meet your plant, process and regulatory needs.

Contact your local systems specialist for details or email NASystemService@millipore.com or EUSystemService@millipore.com"

Service Reference Guide

System Commissioning and Start-up Utilize Millipore’s expertise to start-up your systems fast. Leverage our breadth of knowledge to get your systems up and running.

Installation Qualification (IQ) and Operational Qualification (OQ) Achieving compliance and efficient system performance are easier when you utilize Millipore Field Engineers. We conduct installation qualification (IQ) and operational qualification (OQ) tests to make sure operation is optimal for your process, and provide the necessary documentation for compliance with regulatory and governing agencies.

System Operations and Maintenance System operations and maintenance training courses lay a foundation of knowledge and are the first step in Millipore's training program. Operators and maintenance personnel will be prepared to operate, manage or troubleshoot their systems more productively, with greater confidence, and be better able to identify and address process issues.

Courses are designed by Millipore experts and delivered via lectures, workshops, case studies and hands-on exercises. Depending on the course, training can be provided either on-site, at the customer location, or at one of Millipore's global training centers. Advanced training courses provide a deep level of theoretical comprehension and hands-on, practical understanding, including system operations and the care and maintenance of system tools

Preventative Maintenance (PM) Control down-time and avoid quality issues by keeping your systems up and running with regular Preventative Maintenance visits. Millipore works side-byside with you to determine the best maintenance frequency for your systems. Your System Agreement will clearly specify what will be done, equipment calibration requirements, how performance is verified after the completion of maintenance, and how long it will take. It also specifies lead-time for scheduling the appointment and what spare parts need to be on hand. This allows you to plan and prepare for the necessary downtime and allows Millipore to perform the maintenance in a timely and efficient manner. Your Agreement also defines the service protocols and acceptance criteria. At the end of the procedure, you are given a PM certification along with the PM records. All PM protocols are done in compliance with GMP regulations.

• Integritest Service Agreements
• K-Prime Service Agreements

Expendable Replacement No-worry expendable replacement. Expendables for your systems can be automatically delivered on predefined dates to coincide with a preventative maintenance visit where an experienced Millipore Field Engineer can change them, check the system and provide needed documentation.

Emergency Service Need help now? For fast resolution of issues which may arise in the time between planned Preventative Maintenance visits, we offer a priority response time to ensure we get your system up and running with minimum delay. Your Agreement may be extended to on-call telephone and on-site repair and troubleshooting service where response times are tailored to meet your needs. Labor, travel and other costs associated with On-Call Services, if any, are specified in your Agreement.

Spare-Part Replacement Extend your Agreement to cover spare-parts and spare-part kits.

Professional Logistics Ensuring that you have the correct parts for maintenance and service calls takes time, coordination and resources. Let Millipore do the work for you.

Service Reference Guide
System Commissioning and Start-up		Utilize Millipore’s expertise to start-up your systems fast. Leverage our breadth of knowledge to get your systems up and running.

Installation Qualification (IQ) and Operational Qualification (OQ)		Achieving compliance and efficient system performance are easier when you utilize Millipore Field Engineers. We conduct installation qualification (IQ) and operational qualification (OQ) tests to make sure operation is optimal for your process, and provide the necessary documentation for compliance with regulatory and governing agencies.

System Operations and Maintenance		System operations and maintenance training courses lay a foundation of knowledge and are the first step in Millipore's training program. Operators and maintenance personnel will be prepared to operate, manage or troubleshoot their systems more productively, with greater confidence, and be better able to identify and address process issues. Courses are designed by Millipore experts and delivered via lectures, workshops, case studies and hands-on exercises. Depending on the course, training can be provided either on-site, at the customer location, or at one of Millipore's global training centers. Advanced training courses provide a deep level of theoretical comprehension and hands-on, practical understanding, including system operations and the care and maintenance of system tools

Preventative Maintenance (PM)		Control down-time and avoid quality issues by keeping your systems up and running with regular Preventative Maintenance visits. Millipore works side-byside with you to determine the best maintenance frequency for your systems. Your System Agreement will clearly specify what will be done, equipment calibration requirements, how performance is verified after the completion of maintenance, and how long it will take. It also specifies lead-time for scheduling the appointment and what spare parts need to be on hand. This allows you to plan and prepare for the necessary downtime and allows Millipore to perform the maintenance in a timely and efficient manner. Your Agreement also defines the service protocols and acceptance criteria. At the end of the procedure, you are given a PM certification along with the PM records. All PM protocols are done in compliance with GMP regulations. • Integritest Service Agreements • K-Prime Service Agreements

Expendable Replacement		No-worry expendable replacement. Expendables for your systems can be automatically delivered on predefined dates to coincide with a preventative maintenance visit where an experienced Millipore Field Engineer can change them, check the system and provide needed documentation.

Emergency Service		Need help now? For fast resolution of issues which may arise in the time between planned Preventative Maintenance visits, we offer a priority response time to ensure we get your system up and running with minimum delay. Your Agreement may be extended to on-call telephone and on-site repair and troubleshooting service where response times are tailored to meet your needs. Labor, travel and other costs associated with On-Call Services, if any, are specified in your Agreement.

Spare-Part Replacement		Extend your Agreement to cover spare-parts and spare-part kits.

Professional Logistics		Ensuring that you have the correct parts for maintenance and service calls takes time, coordination and resources. Let Millipore do the work for you.